Refund / Digital Content Policy
Last updated: October 12, 20261. Introduction
This Refund / Digital Content Policy explains the rules applicable to purchases of digital products through FanUnlocked.
FanUnlocked sells digital products electronically, including fitness trackers, budget planners, spreadsheets and digital guides. No physical products are shipped unless explicitly stated otherwise.
2. Digital Products
FanUnlocked provides digital products that may be delivered through download links, email or another electronic delivery method specified at checkout.
Please review the product description before purchasing to understand what is included in the digital product.
3. Right of Withdrawal
Under applicable European Union consumer protection law, consumers generally have a 14-day right of withdrawal for many online purchases. Specific rules apply to digital content supplied electronically.
Where applicable, if you want a digital product to be supplied immediately and acknowledge that you may lose your statutory right of withdrawal once performance begins, we will request the required express consent and acknowledgment before delivery begins.
The loss of the right of withdrawal applies only where the relevant legal requirements have been fulfilled. A general statement in this Policy does not replace any consent or acknowledgment required at checkout.
Nothing in this Policy limits mandatory consumer rights that cannot legally be excluded.
4. Refunds for Digital Products
A refund is not automatically available simply because a digital product has been downloaded or accessed. However, the applicable right of withdrawal and any exceptions depend on the type of product, the circumstances of the purchase and whether the legal requirements have been fulfilled.
You may be entitled to a refund, repair, replacement, price reduction or another remedy where required by applicable law, including where:
- The purchased digital product was not delivered;
- The download link does not work and the problem cannot reasonably be resolved;
- The product is materially defective or does not function as described;
- The product does not correspond to its description or fails to meet applicable legal conformity requirements; or
- A refund or another remedy is otherwise required by applicable law.
5. Technical Problems
If you experience a technical problem preventing you from accessing or using a purchased digital product, please contact us.
Where appropriate, we may attempt to resolve the issue, provide a working download link or restore access to the purchased files.
If the problem cannot reasonably be resolved, you may be entitled to an appropriate remedy under applicable law.
6. Duplicate or Accidental Purchases
If you believe that you have accidentally purchased the same digital product more than once, please contact us as soon as possible.
We will review the transaction and determine whether a refund or another appropriate solution is available under applicable law.
7. Unauthorized Transactions
If you believe that a transaction was made without your authorization, contact us as soon as possible.
Email: fanunlockedbys@gmail.com
We may request additional information to investigate the transaction. You should also contact your payment provider where appropriate.
8. How to Request a Refund
To request a refund or report a problem with a digital product, contact us at:
Email: fanunlockedbys@gmail.com
Please include, where available:
- Your name;
- The email address associated with your order;
- Your order number or transaction information;
- The name of the digital product purchased;
- A description of the problem; and
- Any relevant information that may help us investigate the issue.
9. Refund Processing
If a refund is approved, it will normally be issued using the original payment method where reasonably possible.
The time required for a refund to appear in your account may depend on the payment provider or financial institution.
10. Consumer Rights
Nothing in this Policy is intended to remove or restrict mandatory consumer rights provided by applicable law.
Consumers in the European Union may have legal rights concerning defective or non-conforming digital content. These rights remain unaffected by this Policy.
11. Contact
If you have questions about refunds, digital products or this Policy, please contact us:
FanUnlocked
Email: fanunlockedbys@gmail.com
Website: https://fanunlocked.com/
Country: Czech Republic